Somethin' Sweet

Order related questions

• How do I change my shipping address once my order is placed?
• [STHSW] Can I amend my order after I've placed it?
• [STHSW] What payment method do you accept?

Products & Stock questions

• Size Conversion Chart
• What is the product made of?
• How to choose the correct shoe size?
• Why the tags of the products I have received are different than the brand name?
• How to choose the correct clothing size?

Promos, Discounts & Store Credit

• Do you have a membership program?
• Why my membership status has not changed?
• I forgot to use my membership code, what should I do?
• How can I see the price in another currency?
• There were some sales right after I ordered, can I get a refund?
• Why is my discount code not working?

Returns, Refunds & Cancellations

• There were some sales right after I ordered, can I cancel and order again?
• Why did I receive an email saying that my item is sold out?
• Can I cancel my order?
• Why is my order 'partially refunded'?

Account / Registration

• [STHSW] How can I change my email address?
• [STHSW] I placed an order without creating an account, how can I track my order?
• [STHSW] How can I create an account?

Shipment & Delivery

• [STHSWEET] What should I do if my order hasn't been delivered yet?
• [STHSWEET] How can I change my shipping address?
• Can I track the delivery of my order?
• Do you deliver to my country?
• How long does it take to receive my order?
• What company do you use for the shipment?

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