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  1. Help
  2. Before shipment

Before shipment

Delivery

  • Why is my order 'Queued for Shipping'
  • Why is my order “unfulfilled”?
  • How long does it take to receive my order?

Refunds & Cancellations

  • Why is my order 'partially refunded'?
  • There were some sales right after I ordered, can I cancel and order again?
  • Why did I receive an email saying that my item is sold out?
  • Can I cancel my order?
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