When a product you ordered is sold out, we refund the amount to your credit card and notify you via your registered e-mail address.
This means that your product is sold out from the market and is no longer available for shipping.
Due to the fast-paced fashion industry in Korea, popular products quickly sell out.
We try our best to most efficiently notify our customers and update our system as frequently as possible to prevent such cases,
but because Chuu runs a zero-inventory system to offer better prices to our customers, these instances are sometimes inevitable.
We sincerely apologize for such inconvenience :(
If, after deducting the value of the sold-out product, your net purchase amount becomes less than the free shipping minimum requirement,
you do not need to worry. In such cases, you will not be charged for additional shipping. In the case that more than 50% of the number of products in your order is sold out, you may choose to cancel the entire order.
Should this be the case, please email us within 24 hours of receiving the last sold-out notification email.
We want to make sure you receive the items you ordered as soon as possible, so if we do not hear back from you, we will go ahead and process the rest of your order as planned.
Please kindly understand after this time frame, the option to cancel the order will, unfortunately, be no longer valid.