We know that waiting for your parcel is painful.
As you may already know, orders take 1-12 business days to process (excluding weekends and holidays).
Please note that if we did not send your order, it means that we are waiting to receive some of your items.
Unfortunately, we cannot give you the exact date on which it will be ready but we will do our best to send your order on time.
If there are some items that are not ready on time, they may be sent in a separate package later, for no additional charges.
If you need your package before a specific date, please let us know the date by sending us an e-mail: firstname.lastname@example.org so we can monitor it accordingly.