We are aware that in some countries the customs can request you to pay extra customs fees to receive a package.
Do avoid this situation:
- We do not include the invoice in the package
- We mark the total value of the package below $50 USD
- We send the package as a ‘Gift’
If your country is subject to specific rules, please let us know by email with your order number and we will send your package following your instructions.
Despite our best efforts to avoid it, sometimes the customs of your country can ask your to pay for extra fees.
Please note that the customs fees are not available for refund.
If you do not accept to pay for the extra custom fees, please inform the customs and make sure they return the package to us.
Once we receive the package, we will refund you with a Gift Card valid for 3 months (we will deduct the return shipping fees from the Gift Card).
Some countries like Canada and Spain are known to have very strict rules with clothing importation and are more likely to request for customs fees.