If you missed your package delivery, please call immediately the shipper with your tracking number:
- Fedex: 1.800.463.3339
- SF Express Hong Kong: 2730 0273
- EMS: call your local Post Office in your country, they are in charge of EMS deliveries
As it is the customer responsibility to receive the package, if the package is not picked up after a while, it will be returned to us.
If the package is returned to us for reason of 'absence of addressee' or because you provided the wrong shipping information, the items will be refunded via a gift card minus the return fees.
IF YOUR PACKAGE IS RETURNED TO US, YOU CAN CHOOSE TO:
- Cancel the order: you will receive the refund of your order via a Somethin' Sweet Gift Card minus the return shipping fees
- Receive the order: the package will be sent back to you but we will ask you to take care of the extra shipping fees at the real rate (the $8.99 discounted shipping fees will not be available)
- Receive the original order with additional items: You can place a new order and we will add the returned items in the package of the new order.