At Somethin' Sweet, to guarantee you the best price we usually work with a zero inventory system. It means that we do not hold the stock of all the items available on the website and we order them directly from the brands. This way we can offer you a wide range of Korean brands without charging you for the storage fees!
The limit of this method is that sometimes we are notified by the supplier that the item is out of stock after you placed your order. When this happen, we immediately cancel the item and refund you the full amount of the product.
If after the refund, if your purchase amount falls under the free shipping amount, we will never ask you to pay for the shipping fees.
If we cancel more than 50% of your order, you can choose to cancel the rest of your order and we will refund you to your original mean of payment.
If you ordered only one item and it is out of stock, we will contact you and you can choose between a full cash refund or you can select a new item of more or less $5 USD difference.
If you wish to add new item to your order, you can contact us and we will give you a free shipping coupon valid for 48 hours to avoid the extra shipping fees.
You can contact us here.