Please contact our Customer Service Team before any action is made.
If you wish to return an item we kindly ask all customers to return the item to us at their own expense. We will refund the returned items via a Somethin' Sweet Gift Card valid for 3 months from the date of issuance.
You must notify us within 7 days after receiving the package (the tracking number will be used as proof). The return instructions will be sent to you after you contact us.
Somethin’ Sweet offers full unwanted refunds via a Gift Card (no cash refund) for customers that have changed their mind, provided:
1. The item is unworn, unwashed, undamaged
2. Notified us within 7 days after receiving your package
3. Original tag(s), wrapping(s) or box(es) are intact.(if not, please mention it when you contact us)
4. Shoes must be tried on indoors and show no signs of wear
5. Understand that accessories including swimwear, underwear, jewelry and eyewear cannot be returned due to hygienic reasons.
All refunds will be made in the form of a Somethin’ Sweet gift card sent via the registered email.
Items that were not purchased on www.sthsweet.com cannot be refunded and will not be eligible for an unwanted refund.
Returning shipment of unwanted merchandise are at the customer's expense.
Any cash-on-delivery packages of unwanted merchandise will not be accounted for.
Somethin'Sweet gift-card refunds will be finalized once we confirm the reception and inspection of the package.
For those who meet the free-shipping quota; $8.99 will be deducted if your net purchase amount after the refund is less than the minimum free shipping requirement for partial/full item refunds